IT CV — Steffen Skui

Service Operation Technician with experience in operating, troubleshooting and maintaining Microsoft 365 environments for organisations of various sizes. Focus on escalated cases, identity and access, Azure Virtual Desktop and incident management.

Technical Skills

• Microsoft 365 (Exchange Online, SharePoint, Teams, Exchange Online Protection)
• Microsoft Entra ID (users, groups, dynamic groups, Enterprise Applications, SSO)
• Azure Virtual Desktop (profile troubleshooting, session management)
• PowerShell for automation and support
• Proxmox VE, Docker, Ubuntu (homelab virtualization and containers)
• Mailcow, Nextcloud, Gitea, CI/CD (Gitea Actions), self-hosted runners

Experience

• Apr 2022 — Present
  Service Operation Technician — Crayon AS

  Technologies: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID

  • 3rd line support in Microsoft-based customer environments
  • Troubleshooting complex escalations from 1st and 2nd line
  • Operating and maintaining Microsoft 365 services
  • Administration of groups and access in Microsoft Entra ID
  • Setup of Teams and dynamic groups
  • Troubleshooting Azure Virtual Desktop environments
  • Documentation and customer communication via Zendesk
• Jun 2022 — Dec 2023
  Incident Manager — Crayon AS

  • Coordination of incidents in customer environments
  • Responsible for information flow during incidents
  • Delegate tasks to technical teams
  • Root Cause Analysis after incidents
• Jan 2021 — Sep 2025
  Self-employed — Ethica Skui

  • Smaller IT engagements, technical support and infrastructure projects

Projects

• Self-hosted Gitea + Gitea Actions with self-hosted runner
• Hugo static site automation and deploy
• Mailcow with SPF/DKIM/DMARC
• SSO via Pocket ID
• Proxmox virtualization and container orchestration for testing and services